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YellowSquare is looking for a reliable, professional, and proactive Night Porter - Receptionist for our vibrant Florence hostel. Located in the heart of the city, this role is the heartbeat of our nights: you’ll be the go-to person for our guests when the sun goes down, balancing administrative precision with a watchful eye on the hostel’s safety.
What you’ll do:
Front Desk Management: Dealing with bookings and managing the front desk during the night shift.
Guest Operations: Completing smooth Check-in and Check-out procedures.
Financial Accuracy: Preparing bills, taking payments, and ensuring all night-audit tasks are spot on.
Safety & Security: Patrol and secure hallways, common areas, and our Florence rooftop/entrances to maintain a safe environment.
Problem Solving: Handling guest complaints or technical problems with a proactive mindset.
Emergency Contact: Acting as the first point of contact for any emergencies during the night.
What you’ll bring:
Experience: At least 2 years of experience in a similar role (hospitality or front desk).
Hospitality Soul: Excellence in customer service—you know how to make a guest feel at home in the Cradle of the Renaissance.
Cool Under Pressure: Ability to stay calm and professional in unexpected situations.
Languages: High proficiency in spoken and written English (any other language is a big plus!).
Flexibility: Availability for night shifts and a reliable work ethic.
Team Spirit: A desire to collaborate across departments in a fast-paced environment.
What we offer:
Fair Compensation: Competitive salary based on the CCNL Alberghi (3rd Level).
Stability: Initial 3-month fixed-term contract with a view to long-term.
Balance: full-time contract.
Perks: Paid vacations and access to the company canteen.
Rewards: Incentives Plan and Referral program.
Benefits: Employee discounts across all YellowSquare locations (Rome, Milan, Florence and Athens).
Culture: A young, dynamic, and international work environment.
Relocation: Great support for candidates coming from abroad.
Growth: Real opportunities for learning and career advancement within the group.
Apply today and join the YellowSquare Florence team!