Sales Assistant & Customer Care - Internship

Yellowsquare is looking for a Customer Care/Sales Assistant Intern

YellowSquare is a dynamic and growing hospitality brand with hostels in Rome, Milan, and Florence, and exciting new openings on the horizon. More than just a place to stay, we create an energetic, community-driven experience for travelers from all over the world. This internship is based at our headquarters in Rome, where you will join our Sales & Customer Care team and support all our Squares remotely.

What you’ll be doing:

• Assisting guests with reservations, queries, and complaints;

• Managing and responding to guest reviews;

• Communicating effectively across different YellowSquare locations;

• Supporting internal teams by distributing key information;

• Working closely with a supervisor to navigate various customer service scenarios.

What you should have:

• Strong teamwork skills and the ability to collaborate with others;

• Flexibility and readiness to adapt to different shifts and schedules;

• A passion for customer service and making people feel welcome;

• Excellent English and another foreign language, plus at least a B2 level of Italian;

• Strong Excel skills;

• A positive, problem-solving mindset;

• Codice Fiscale and all required documents to be legally hired in Italy.

What we offer:

• Internship (stage/tirocinio) of 3 to 6 months;

• International office located between Termini and Castro Pretorio (no smart working during the internship);

• Full-time: 40 hours per week (Monday–Friday);

• YellowCredits;

• Satispay meal vouchers;

• €800 gross monthly compensation;

• Possibility of a contract after the internship;

• A vibrant and international work environment.

This role is perfect for someone who wants to grow in customer care, learn from an experienced team, and bring positive energy to a dynamic international environment. If you’re ready to make travel unforgettable — apply now and join YellowSquare!