Sales & Customer Care Experiencer

Yellowsquare is looking for a Sales & Customer Care Experiencer

YellowSquare Athens is looking for a people-oriented, organized, and proactive person who loves solving problems with a smile and keeping operations smooth behind the scenes. Based in our Athens Square, you’ll collaborate closely with our Customer and Sales team in Italy and act as the connection between guests (B2C), partners (B2B), and all our Squares.

What you’ll be doing:

• Building and maintaining relationships with schools, tour operators, and travel agencies (B2B);

• Responding to guest inquiries, bookings, and reviews via email, phone, and online channels (B2C);

• Ensuring smooth communication between all our Squares;

• Coordinating with other departments to keep guests informed and happy;

• Collaborating daily with our Sales & Customer Care team in Italy.

What you should have:

• 2–3 years of experience in customer care, hospitality, or sales;

• Fluency in Greek and English (C1 level required), and Italian is highly valued;

• Strong interpersonal and problem-solving skills;

• Confidence using property management systems (Clock), OTA extranets, CRMs, Google Workspace, and possibly channel managers;

• Ability to work well in a team while also being independent when needed;

• Availability to work full-time from our Athens office.

What we offer:

• Full-time contract;

• 40 hours per week on a rotating Monday–Sunday schedule;

• Employee discounts;

• An international and energetic workplace;

• Space to grow through professional development and internal mobility;

• A passionate team that loves what they do and makes things happen.

This role is perfect for someone who enjoys connecting with people, thrives in dynamic environments, and wants to play a key role in delivering the true YellowSquare experience. If you’re ready to bring your energy and expertise to our Athens team — we’d love to hear from you!